Update August 2019: In the comments below, Jason says you need to append the authentication code sent to you to the end of the password. Seems like they may not play nicely together if you have 2FA turned on. I don’t upload my family tree to Ancestry, but like being able to search for a person’s details on Ancestry via the web search area in FTM. I disabled 2FA on my account, and was then able to successfully connect my FTM software to. Then I remembered that I’d set two-factor authentication (2FA) on my account-perhaps that was it? I even reset my password on but still I couldn’t connect. I couldn’t connect my Family Tree Maker (FTM) software to -the username and password were correct, but FTM kept telling me one of them was invalid. This post is for me in case this happens again in the future. Also, be aware that FTM is owned by a software company based in Kyiv, Ukraine, so I have no idea what sort of help they can provide under their current wartime conditions. Because I don’t have my tree linked with, that’s not an issue for me, though it may be for others who do. I don’t connect to Ancestry via FTM anymore, finding it much easier to search directly from the website. I don’t have any answers beyond what I posted here and what some commenters have suggested. Update January 2023: In the past week, several people have come to this post that I wrote more than 3 years ago looking for answers. Update 20 February 2023: MacKiev, the makers of FTM posted this about a day ago:
0 Comments
Leave a Reply. |